Frequently Asked Questions
All prices are in USD.
Order Processing: Most orders are verified and processed within 1–3 business days.
Delivery:
Shipments: Approximately 10–15 business days. Standard delivery is on us for purchases exceeding $66.
International Shipments: Approximately 15–20 business days following order processing.
Gracynn™ enforces a strict 14-day return window from the date of delivery. Returns are accepted only for items that arrive damaged or are verified as fundamentally defective. We kindly request that you review the size charts for all clothing and jewelry carefully before completing your purchase. Gracynn™ does not offer exchanges or returns for changes in size or change of mind.
Gracynn™ do not accept returns or exchanges for:
- Change of mind (e.g., style preference or no longer wanting the item).
- Size changes (e.g., if the item does not fit correctly).
- Color variations (e.g., slight shade differences due to digital screen settings).
Return shipping costs are the responsibility of the customer. If your return is valued at over $50, we kindly ask that you use a tracked shipping method. This helps ensure the package reaches us safely and allows us to process your refund promptly.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You must cancel your order before it is processed. If the item is already shipped you can not cancel the order.
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at care@gracynn.com. If the given address is wrong we can change the address to the correct one if the order is not shipped. No refund will be given for incorrect submission.
We accept Debit Cards, Credit Cards (including American Express), and PayPal.
Please email care@gracynn.com with your order number and clear photo or video documentation of the defect. This must include a clear image of the shipping label and the damage to the product.
Do not ship items to any address without explicit authorization. Please contact our support team at care@gracynn.com to submit your evidence. Returns sent without pre-authorization will not be accepted.
Upon approval of your case, you may select your preferred resolution: an exchange, store credit, or a full refund.
To ensure the perfect fit, please refer to the specific Size Guide or Measurement Chart located within the Product Description of each item.
For customer support contact us on care@gracynn.com.
At Gracynn™, we want to ensure your order reaches you safely. If your package appears to be lost in transit or has not arrived by the expected date, please reach out to us at care@gracynn.com. Our team will investigate immediately and provide a hassle-free refund or a reorder to make it right.
If we are unable to ship your item within 30 days of purchase, we will notify you immediately to offer a revised delivery date or an instant full refund, in accordance with US federal guidelines.
Absolutely! Please send us an email to care@gracynn.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.