Refund policy
Gracynn™ Shipping & Return Policy
At Gracynn™, our mission is to serve the global family of believers with excellence as an act of worship.
To maintain our commitment to quality and efficiency, please review our standardized policies below.
Shipping & Delivery Estimates:
● Order Processing:
Most orders are verified and processed within 1–3 business days.
● Delivery:
Shipments: Approximately 10–15 business days.
Standard delivery is on us for purchases exceeding $66.
● International Shipments: Approximately 15–20 business days following order processing.
● Tracking:
You will receive a unique tracking number via email as soon as your order is dispatched.
● Consumer Protection:
If we are unable to ship your item within 30 days of purchase, we will notify you immediately to offer a revised delivery date or an instant full refund, in accordance with US federal guidelines.
● Customs & Import Duties:
Any applicable taxes, customs fees, or import duties levied by your destination country are the sole responsibility of the recipient.
● Service Delays:
While we strive for prompt delivery, Gracynn™ is not liable for delays caused by courier services, customs clearance, extreme weather, pandemic or other circumstances beyond our control.
Strict 14-Day Return Policy (Damaged/Defective Only):
Gracynn™ enforces a strict 14-day return window from the date of delivery. Returns are accepted only for items that arrive damaged or are verified as fundamentally defective. We kindly request that you review the size charts for all clothing and jewelry carefully before completing your purchase. Gracynn™ does not offer exchanges or returns for changes in size or change of mind.
Gracynn™ do not accept returns or exchanges for:
● Change of mind (e.g., style preference or no longer wanting the item).
● Size changes (e.g., if the item does not fit correctly).
● Color variations (e.g., slight shade differences due to digital screen settings).
Eligibility & Return Conditions:
To be eligible for a return, the item must be verified as damaged upon arrival and must meet the following conditions:
● Condition:
Items must be unworn, unwashed, and in their original packaging.
● Security Tags:
For Apparel & Handbags, all factory tags and Gracynn™ security seals must remain attached. Removal of these seals voids return eligibility.
● Hygiene & Safety:
Due to hygiene factors all jewelry items, apparel, and accessories are Final Sale unless a manufacturing defect is reported within the 14-day window.
● Tech Accessories:
Phone cases must show no signs of use and must include all original protective films.
● Return & Exchange Shipping:
Please note that in return, shipping costs are the responsibility of the customer.
If your return is valued at over $50, we kindly ask that you use a tracked shipping method. This helps ensure the package reaches us safely and allows us to process your refund promptly.
Quality Assurance & Required Evidence
If your item arrives damaged or incorrect, you must notify us within 14-days after you receive the order..
● Mandatory Evidence:
Please email care@gracynn.com with your order number and clear photo or video documentation of the defect. This must include a clear image of the shipping label and the damage to the product.
● Resolution:
Upon approval of your case, you may select your preferred resolution: an exchange, store credit, or a full refund.
Refund Processing
● Timeline:
Once our quality control team verifies your evidence, we will notify you of your approval status. Approved refunds are credited to your original payment method within 10 business days.
We incur a $9 handling fee on all refunds.
● Late or missing refunds
If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at care@gracynn.com.
● Fraud Prevention:
Gracynn™ monitors for fraudulent claims and high-frequency return patterns. We reserve the right to flag accounts to prevent system abuse. Fraudulent chargebacks are contested using carrier-verified GPS delivery data and timestamped photographic evidence.
How to Initiate a Claim
Do not ship items to any address without explicit authorization. Please contact our support team at care@gracynn.com to submit your evidence. Returns sent without pre-authorization will not be accepted.
"Gracynn™: A Global Mission of Love & Excellence"
Gracynn™ was born from a vision to create faith-based apparel that reflects the beauty of the Gospel. To fulfill our mission of serving beloved customers across every continent, most of the operations are supported by our dedicated company in the UAE. This global hub allows us to ship with greater care and speed, ensuring that wherever you are, you receive your garments with the same love and intentionality with which they were designed. At Gracynn™, we are honored to serve the global family of believers with excellence as our act of worship."
“My grace is sufficient for you.” — 2 Corinthians 12:9
Gracynn™ loves you being with us.
Any further questions? Our team is here to help. Please contact us at care@gracynn.com
Important note: Gracynn™ reserves the right to change this policy at any time without prior notification.