Graycnn™ Shipping & Return Policy

Gracynn™ Shipping & Return Policy

At Gracynn™, our mission is to serve the global family of believers with excellence as an act of worship. To maintain our commitment to quality and efficiency, please review our standardized policies below.

Shipping & Delivery Estimates

Order Processing: Most orders are verified and processed within 1–3 business days.
Delivery: Approximately 10–15 business days. Standard delivery is on us for purchases exceeding $66.
International Shipments: Approximately 15–18 business days following order processing.
Tracking: You will receive a unique tracking number via email as soon as your order is dispatched.
Consumer Protection: If we are unable to ship your item within 30 days of purchase, we will notify you immediately to offer a revised delivery date or an instant full refund.
Customs & Import Duties: Any applicable taxes, customs fees, or import duties are the sole responsibility of the recipient.
Service Delays: Gracynn™ is not liable for delays caused by courier services, customs clearance, extreme weather, or other circumstances beyond our control.

Strict 14-Day Return Policy (Damaged/Defective Only)

Gracynn™ enforces a strict 14-day return window from the date of delivery. Returns are accepted only for items that arrive damaged or are verified as fundamentally defective. We do not offer exchanges or returns for changes in size or change of mind.

We do not accept returns or exchanges for:

Change of mind (e.g., style preference or no longer wanting the item).
Size changes (e.g., if the item does not fit correctly).
Color variations (e.g., slight shade differences due to digital screen settings).

Eligibility & Return Conditions

Condition: Items must be unworn, unwashed, and in their original packaging.
Security Tags: All factory tags and Gracynn™ security seals must remain attached.
Hygiene & Safety: All jewelry items, apparel, and accessories are Final Sale unless a manufacturing defect is reported within the 14-day window.
Return Shipping: Shipping costs are the responsibility of the customer. For returns over $50, please use a tracked shipping method.

Quality Assurance & Required Evidence

If your item arrives damaged or incorrect, you must notify us within 14 days of receiving your order.

Mandatory Evidence: Please email hello@gracynn.com with your order number and clear photo or video documentation of the defect, including a clear image of the shipping label.
Resolution: Upon approval, you may select your preferred resolution: an exchange, store credit, or a full refund.

Refund Processing

Timeline: Approved refunds are credited to your original payment method within 10 business days. A $9 handling fee applies to all refunds.
Late or Missing Refunds: First check your bank account, then contact your bank. If you still have not received your refund after 10 business days, contact us at hello@gracynn.com.
Fraud Prevention: Gracynn™ monitors for fraudulent claims and reserves the right to flag accounts to prevent system abuse.

How to Initiate a Claim

Do not ship items to any address without explicit authorization. Contact our support team at hello@gracynn.com to submit your evidence. Returns sent without pre-authorization will not be accepted.

"Gracynn™: A Global Mission of Love & Excellence"

Gracynn™ was born from a vision to create faith-based apparel that reflects the beauty of the Gospel. At Gracynn™, we are honored to serve the global family of believers with excellence as our act of worship.

"My grace is sufficient for you." — 2 Corinthians 12:9

Gracynn™ loves you being with us.

Any further questions? Our team is here to help. Please contact us at hello@gracynn.com

Important note: Gracynn™ reserves the right to change this policy at any time without prior notification.